by Amee Miner, CBA – Sunpro Corporation
Becoming a credit manager marked a pivotal moment in my professional journey. It wasn’t just a new title—it was a shift in mindset, accountability, and vision. Attending the Credit Congress for the first time in this role offered a unique lens through which I could view the evolving landscape of credit management, and it challenged me to rise to the occasion in ways I hadn’t anticipated.
One of the most impactful sessions I attended at the credit congress was “Mastering the Transition,” led by Val Hardesty and Marlene Groh. As a first-time credit manager, this class resonated deeply with me. The session focused on navigating the critical first 90 days after stepping into a leadership role. Hardesty and Groh emphasized that the early days are not just about asserting authority or implementing change, but about listening, observing, and building trust. They encouraged new leaders to prioritize their teams above all else—advice that shifted my perspective from task management to people management.
A key takeaway from the class was the importance of physically sitting with team members in their workspace to understand their daily routines, challenges, and the culture they operate within. This hands-on approach fosters empathy and insight, allowing leaders to make informed decisions that align with the team’s reality. The instructors also stressed the value of setting both short-term and long-term goals—not just for the team, but for oneself as a leader. This dual focus helps create a roadmap for growth while ensuring that immediate needs are addressed. The session left me feeling more grounded and equipped with practical strategies to lead with intention and clarity.
Among many other important valuable lessons I learned in this class, the most powerful message I walked away with was the importance of being a visible and accessible leader. As a new credit manager, I now understand that leadership is not about managing from a distance—it’s about showing up, being present, and engaging with authenticity and transparency. By actively listening to my team, consistently showing support, and being open about both challenges and goals, I can foster a culture of trust and collaboration. This class gave me a clear framework for how to lead with intention in those critical first 90 days and beyond, and I’m committed to applying these principles as I grow into this role.