By Stephanie Johnson, CCE, Gritton & Associates
My phone rang last week with a call from a vendor (shall we call him Tim? Not his real name) who was looking for payment status on a past due invoice. Now, being in collections and knowing what a hard job it can be, I try really hard to make sure that our company bills are paid as close to terms as possible. But like everyone else, some invoices slip through the cracks. I looked in our accounting system and my email for the errant invoice. Nothing. I told Tim that I did not have it in my folder and asked if he could please resend? His response floored me."