Maurice Matsumori and David Taylor, Principals of Ohrn Consulting, engaged ICEL Members in the May meeting with insightful information on personality traits and styles, an inspiring unheard story from September 11th and the concept of the black swan.
Often times, people separate the Human Factor from the bottom line and overall strategic thinking. As individuals, we need each other to realize our potential individually and in business. When we understand our own personality and different personality types and styles, we can learn to maximize the differences to achieve success.
Mr. Matsumori informed us that the number one reason people leave their jobs is other people! It's not the job, working conditions, or pay issues, it's relationship issues. People may perceive coworkers as incompetent; there may be a lack of communication or other relationship issues that cause a person to resign a position. They may be willing to subject themselves to the want ads and beating the pavement in search of alternative employment to evade those relationship issues. Mr. Matsumori stated that personality differences are culprit about 87% of the time. He compared people's behavior to an iceberg in that 10% is visible and observable while 90% is below the surface and not easily seen. To explain the "unseen: points, he gave an overview of a behavioral test known as DiSC. Behavior aspect classifications from DISC include:
·Dominance or those who have a lot of self-confidence, power and control
·Influence or dealing well with social situations and communications
·Steadiness patience and diplomatic skills
·Compliance and performance of job duties
In addition to the above classifications, there are introverts and extroverts, task oriented individuals and those with social personalities. Some individuals excel at being influential while others may be reliable and steady with a propensity for quality and accuracy. Each individual is a mixture of behaviors and styles that may have great potential when understood.
Emphasis was placed on the fact that there are no "wrong" styles, but different styles that may be applied in various situations. More importantly, emphasis was placed on adjusting our styles to communicate with different styles from our own. Mr. Matsumori stated that the ability to do so will be a large part of improving the relationships in our organizations and can lead to other positives including employee retention and increasing the bottom line.
Mr. Taylor next introduced the concept of a Black Swan which is made up of three attributes: a Black Swan is an event that has an extreme impact, that is unpredicted and unforeseeable before-hand and that, in retrospect, seems like it should have been obvious. One important part of a Black Swan event is that it is highly dependent on perspective. What might be a Black Swan to a turkey on Thanksgiving morning was not a Black Swan to the chef who had a different perspective!
Then, the Black Swan concept was applied to Corporate Strategy and Planning and Mr. Taylor showed how different perspectives and varying skills sets will allow a company to better manage unexpected and unforeseen events. This ties directly back to Mr. Matsumori's discussion of the Human Factor.
* A special thanks to Maurice Matsumori for his help in composing this article.